Features

Orders

Track, charge, and fulfill every order across all your connected stores.

Orders overview

Orders bring together everything that happens after a sale — payment, production, and shipping — into a single view. Statuses shown here are computed for clarity, so you always see the real state of an order at a glance.

When a customer buys one of your products, an order is created in MyDesigns. From there it moves through charging, fulfillment by your print partner, and shipping. The Orders page consolidates orders from every connected store so you can manage them all in one place.

Orders can contain POD items, digital items, external items, or a mix. What appears on an order — and which statuses apply — depends on the type of items it holds.

Two kinds of status

Every order carries two independent progressions. The order status describes the payment and lifecycle of the order itself, while the fulfillment status describes what the print partner is doing to produce and ship it. They move separately, so read them together to understand where an order truly stands.

The statuses below are the computed labels shown in the interface, not raw backend values. They combine several underlying signals — such as whether an invoice is required or whether receipts exist — into a single, human-readable state.

Order statuses

The order status reflects the payment and lifecycle stage of an order. It is shown as a badge on each order and updates as the order is charged, handled, or refunded.

Created: The order has just been created in MyDesigns and has not yet been charged. It is waiting to move forward in its lifecycle.
Processing charge: The order has been approved and an invoice is required, so payment is currently being processed. This is a transitional state while the charge completes.
Free of charge: The order has been approved but no charge is required — for example when there is nothing to invoice — so it proceeds without payment.
Charged: Payment for the order has been collected successfully and the order can move on to fulfillment.
Failed charge: There was a problem charging the order. It needs attention before it can proceed — typically a payment issue that must be resolved.
Manually handled: The order was handled manually outside the automatic flow, for cases that need direct intervention rather than standard processing.
Partially refunded: Part of the order's amount has been refunded to the customer while the rest remains charged.
Refunded: The full order amount has been refunded to the customer.
Cancelled: The order has been cancelled and will not proceed to fulfillment.
Modifying: The order is currently being edited or updated. It shows a temporary modifying state until the changes are applied.

Orders fulfilled through Printify are additionally marked with a Printify badge, so you can tell at a glance which orders are routed to that print partner.

Fulfillment statuses

The fulfillment status tracks the physical production and delivery of POD items by your print partner. It appears alongside the order status and progresses as the partner accepts, prints, and ships the order.

Externally-handled: The order is handled outside MyDesigns, so its fulfillment is managed elsewhere.
Sent: The order has been sent to the print partner for production.
Created: The print partner has received the order and registered it on their side.
Approved: The print partner has approved the order and is preparing to produce it.
In Progress: The order is currently being printed and prepared for shipment.
Shipped: The order is on its way to the customer and being shipped.
Delivered: The order has reached the customer and been delivered.
Out of stock: The order was cancelled because some items are out of stock. This typically needs customer support to resolve.
Cancelled: Fulfillment of the order has been cancelled by the partner or the seller.
Refunded: The order was refunded at the fulfillment stage.
Failed: Fulfillment of the order has failed and needs support to investigate.

Filtering orders

To help you focus, the Orders page groups orders into quick filter tabs that summarize where each order is in its journey. These tabs combine the underlying statuses into practical buckets you can act on.

All orders: Every order across the selected store, regardless of status.
On hold: Orders that need your attention before they can proceed — for example those that failed to charge or otherwise require action. A counter shows how many are waiting.
In production: Orders that have been charged and are actively being produced by the print partner.
Shipped: Orders that have been shipped and are on their way to the customer.
Delivered: Orders that have been delivered to the customer.
Cancelled: Orders that have been cancelled and will not be fulfilled.

Beyond these tabs you can filter by store, date range, search by customer or order details, and organize orders with your own tags.

Order actions

Depending on an order's current state, a range of actions become available. These let you move an order forward, correct issues, or handle exceptions directly from MyDesigns.

Approve: Approves a created order so it can be charged and sent on to fulfillment.
Cancel: Cancels an order so it does not proceed to production or shipping.
Manually handle: Marks an order as handled manually when it needs direct intervention outside the automatic flow.
Refund: Issues a full or partial refund to the customer for the order.
Tag orders: Applies your own tags to orders so you can group and filter them however suits your workflow.

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