Refund and Cancellation Policy

We stand behind the quality of our services with full confidence, and we want you to feel the same assurance when you choose us. That's why we offer a 7-Day Risk-Free Money-Back Guarantee for subscribers who opt for upfront payment.

For Upfront Payments:

If, for any reason, our service does not meet your expectations within the first 7 days of your subscription, we are committed to offering a full refund on your subscription fee. We believe in our service’s ability to meet your needs, and we’re prepared to back that belief with our guarantee.

For Free Plan Users:

We understand the importance of certainty and flexibility. That's why we offer a free plan to explore our services without commitment. Please note, for users who start with a free plan, our refund policy does not apply. This approach ensures you have the freedom to evaluate our services thoroughly before making any payment.

AI Credits:

1. Credit Allocation & Value
   • Each subscription tier includes a monthly allocation of AI Credits:
     • Starter: 250 Credits ($10)
     • Pro: 600 Credits ($24)
     • Pro Plus: 2000 Credits ($80)
   • Each AI Credit is valued at $0.04.
2. Non-Refundable Credits
   • AI Credits are non-refundable. Once you use your AI Credits (whether partially or fully), you cannot receive a refund for the credit portion of your subscription.
   • If you request a refund within the 7-day guarantee period but have already used any AI Credits, the value of those used credits (based on $0.04 per credit) may be deducted from your total refundable amount.
3. Unused Credits
   • If you cancel before using any of your AI Credits within the 7-day period, you may still be eligible for a refund of your subscription fee (minus any used credits).
   • Unused credits do not carry any cash value beyond the subscription period and will be forfeited upon cancellation or expiration of your subscription term.

For Digital Sellers:

Subscription Requirements for Digital Product Sellers:

An active subscription is required to utilize MyDesigns' services for creating, listing, selling, and fulfilling digital products.

Consequences of Cancellation:

In the event that your subscription is canceled or allowed to lapse, MyDesigns reserves the right to deactivate any active digital product listings published through our platform. This deactivation may occur within twenty one (21) days following the date of cancellation or the end of the final billing cycle. To maintain active listings and ensure uninterrupted fulfillment of digital orders, you must maintain an active subscription.

How to Request a Refund:

To initiate a refund within the 7-day period for upfront payments, please contact our customer support team with your account details and reason for the refund. Our team is dedicated to processing your request swiftly to ensure your satisfaction.

• 24/7 live chat (in-app)
• Contact Form
• Email: support@mydesigns.io