Refund and Cancellation Policy

This Refund and Cancellation Policy explains when and how refunds, cancellations, and replacements apply across the mydesigns.io products and services (the "Services") provided by MyDesigns, Inc. ("MyDesigns," "we," "us," or "our"). It is part of, and incorporated into, the Terms of Service. Because the Services involve several different types of charges, please find the section that matches your situation.

1. Subscriptions

7-day money-back guarantee (new paid subscribers, upfront payment). If you subscribe with an upfront payment and the Services do not meet your expectations within the first 7 days of your subscription, you may request a full refund of your subscription fee, subject to Section 2 (used credits may be deducted).

Free plan. The 7-day guarantee does not apply to free-plan usage. The free plan lets you evaluate the Services without payment, so there is nothing to refund.

Auto-renewal and cancellation. Paid subscriptions renew automatically at the start of each term until you cancel. You may cancel renewal at any time from your account settings; cancellation takes effect at the end of the then-current term, and you retain access until then. Except for the 7-day guarantee above or where required by law, subscription fees are non-refundable, including for partial periods after the first 7 days.

Plan changes. If you upgrade or switch billing terms (for example, monthly to annual) mid-cycle, we may apply a proration or credit consistent with the plan terms shown at checkout.

Effect of cancellation on listings. An active subscription is required to create, list, sell, and fulfill digital products. If your subscription is canceled or lapses, we may deactivate active digital-product listings published through the Services, which may occur within 21 days after cancellation or the end of your final billing cycle. Maintain an active subscription to keep listings active and digital fulfillment uninterrupted.

2. AI / usage credits

Subscription plans include a monthly allowance of AI ("Dream") usage credits (for example, Starter, Pro, and Pro Plus tiers, each valued at $0.04 per credit, as shown in your plan). These usage credits are:

• Non-refundable. Once used, in whole or in part, the value of used credits is non-refundable. If you request a refund within the 7-day guarantee period but have used credits, the value of the used credits may be deducted from your refundable amount.
• Not carried over or cashed out. Unused credits have no cash value, do not carry beyond the subscription period, and are forfeited on cancellation or expiration of the subscription term.
• Distinct from Wallet Funds. AI usage credits are separate from MyDesigns Wallet Funds and are not interchangeable with them (see Section 3).

Credit Rollover & Expiration

Unused AI Credits may roll over for up to three (3) months while your subscription remains active. Credits are used on a first-in, first-out basis, meaning the oldest credits are used first. Any unused credits from a given month will expire at the start of the fourth month.

For example, credits added in January may remain available through February and March, but any unused January credits will expire in April. This cycle continues each month.

Unused credits have no cash value, are non-refundable, and will be forfeited upon cancellation, expiration, or lapse of your subscription.

3. MyDesigns Wallet Funds

Prepaid funds you add to the MyDesigns Wallet are governed by the Wallet Terms. In summary: unredeemed Wallet Funds are refundable only to the original payment method, subject to a minimum and to fraud and verification checks; funds already redeemed for platform fees or for fulfillment that has entered production are non-refundable; and Wallet Funds cannot be withdrawn as cash or transferred to another person or account. See the Wallet Terms for full details.

4. Production orders fulfilled by MyDesigns (Network Fulfillment)

For physical Products that MyDesigns fulfills as merchant of record through its own Print Provider network:

• Defects, damage, and errors. If a Product arrives defective, damaged, materially incorrect, or not as described due to a production or fulfillment error, contact us within 30 days of delivery with your order details and clear photos of the issue. If we confirm the issue, we will arrange a reprint or a refund of the affected item at our discretion.
• Customized products and buyer's remorse. Because Products are made to order with your designs, they are not returnable or refundable for buyer's remorse, change of mind, or ordering the wrong size, variant, or design. Please review your order carefully before submitting it.
• Quality-control proceed. If we flag an issue with an order (such as low-resolution artwork) and you choose to proceed, or do not respond within the time we specify, you may not be eligible for a reprint or refund for the resulting Product.
• Address and delivery issues. You are responsible for providing accurate shipping information. Orders returned, delayed, or lost due to an incorrect or undeliverable address are not eligible for a free replacement, and reshipment may incur additional cost. Carrier delays and customs processing are outside our control.

5. Production billed by a third party (seller-linked accounts)

If you link your own third-party print account (for example, your own Printify account) and that third party charges you directly for production and shipping, refunds and replacements for those orders are handled by that third party under its own policies. MyDesigns does not collect, hold, or refund those charges.

6. Sales to your customers (connected channels and MyDesigns Stores)

When you sell to your own customers through a connected sales channel (such as Etsy, Shopify, WooCommerce, or TikTok Shop) or through a MyDesigns storefront, returns and refunds to your customers are governed by your own published store policy, and you are responsible for handling them. Where a customer's issue results from a MyDesigns Network Fulfillment defect, Section 4 applies as between you and MyDesigns. (Buyer-facing storefront terms for MyDesigns Stores are provided separately.)

7. Orders we may cancel

We or a Print Provider may decline or cancel an Order, and refund any corresponding charge, where the Order appears to infringe third-party rights, violate the Acceptable Use Policy or law, reflect an evident pricing error, or be commercially unreasonable to fulfill, as described in the Terms of Service.

8. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it. Initiating a chargeback instead of following this Policy - particularly on Wallet Funds you have already spent - is a breach of our terms, and we may suspend your account and pursue recovery of the disputed amount, as described in the Terms of Service and Wallet Terms.

9. How to request a refund or report an issue

Contact us with your account details, order number (if applicable), and a description of the issue (with photos for product issues):

• In-app live chat
• Contact form
• Email: support@mydesigns.io

Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your provider.

10. Changes to this Policy

We may update this Policy from time to time. We will revise the "Last updated" date, and your continued use of the Services after a change takes effect constitutes acceptance of the updated Policy. Where required by law or your subscription terms, material changes affecting active subscriptions will be communicated in advance.

MyDesigns, Inc. · 732 S 6th St, Ste #4425, Las Vegas, NV 89101